Customer Service Reps

Customer Service Reps

Job Overview
Job Order:JO000095065
Date Posted:Jul 11
Industry:Call Center / SSO / BPO
Metro Area:
Start Date:Aug 5

Eastridge Workforce Solutions are looking for rock star candidates who want to gain Customer Service experience.
The Customer Service Representative is a client focused, phone-based position responsible for assisting San Diego
County residents, providers, and agencies with questions or needs related to the County ACCESS General Information
line as well as the Family Resource Center programs and services. This position determines eligibility, takes application
requests, reschedules appointments to obtain/continue benefits, and updates existing case information.

Position Responsibilities:
-Efficiently phone screen clients for community programs for the purpose of educating, navigating and connecting
clients with needed services in a clear and concise manner.
- Use active listening in all interactions to provide high-quality confidential connections to resources and services.
-Utilize effective customer service skills to ensure the highest level of client satisfaction with the service.
- Maintain control of the call to ensure the call handle time is kept under the required time.
-Maintain accurate records of services requested and provided, utilizing on-line database system and MS Office

1 year of call center experience highly desirable.
- Experience in the fields of public health, social work, human development, psychology, sociology/criminology or
social sciences are highly desirable.
- Must possess excellent customer relations skills; ability to work with various cultural and socioeconomic groups,
including people in crisis, transition and homeless.
-Ability to multi-task in a hectic environment, with prompt attention to caller’s needs.
-Ability to actively listen and respond to people in need.
-Ability to interact effectively with persons experiencing a problem situation or crisis to assess and help problem-
solve the situation.
-A positive attitude, desire to learn and grow and a servant leadership style.
-Bilingual English/Spanish highly desirable.- Excellent verbal, written and interpersonal communication skills.
-High level of proficiency in web-based systems, real-time communication systems (i.e.: chat), Microsoft Office, and
other Client Record Management systems.
-The desire to seek learning opportunities to promote growth, professional and personal development.

Eastridge is an equal opportunity employer.