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Customer Service Rep

Customer Service Rep

Job Overview
Job Order:JO000094965
Date Posted:Jul 10
Salary:$17.00/Hour
Industry:Call Center / SSO / BPO
Metro Area:
Start Date:Jul 22

Job Description:

Are you a Customer Service Representative seeking your next challenge? Eastridge Workforce Solutions is seeking a Customer Service Representative for our industry-leading client in Playa Vista, CA. If you enjoy working in a fun culture and believe in empowering people to live happy and healthy lives then this could be a great opportunity. If you have previous experience and a great customer service attitude, we want to hear from you!

Role:

Provide delightful customer support through casual, unscripted conversations via phone, email, web-chat and social media (facebook, instagram, etc)
Resolve billing and technical issues and provide order status information
Assist in sales by providing detailed information about products and services to customers
Record and provide customer feedback and data to relevant internal teams
Maintain detailed product knowledge to engage in consumer education and support sales efforts

Experience needed:

Strong skills in CS (ideally 1-4 years experience)
Superior written and verbal communication ability
Ability to adapt to a fast paced, changing environment
Experience as a Universal Agent is a plus (chat/email/phones)
The ability to learn new systems quickly
Knowledge in the following platforms will assist them in this role but not required:
Salesforce Commerce Cloud (SFCC)
Order Groove
Deck
Clutch
Veeva

Hours: Mon-Fri, 6a-5p (8 hours shift on the front or back end)

Eastridge Workforce Solution is an Equal Opportunity Employer