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Call Center Support

Call Center Support

Job Overview
Job Order:JO000092236
Date Posted:May 29
Salary:N/A
Industry:Automotive - Motor Vehicles - Parts
Metro Area:
Start Date:Jun 24

Eastridge Workforce Solutions is currently seeking Support Scheduler to support heavy inbound/outbound phone calls in order to support our Auto Program Dealers. The Scheduler will be working closely with the Dealer Field Support Trainers and will be responsible for scheduling and processing all incoming dealer requests through our Program Admin Module. The Scheduler contributes to the team efforts by accomplishing related tasks as needed.

Job Responsibilities:

  • Maintain a high volume of outbound calls to schedule dealers for training.
  • Send follow-up appointment confirmation emails and/or notifications.
  • Ensure that all inbound calls are answered promptly and professionally.
  • Process “Program Admin Change” tickets to update dealer information in database.
  • Thorough research and follow-up of each incoming inquiry.
  • Document all conversations with participating dealerships in database.
  • Ability to overcome objections with thoughtful responses.
  • Attend and participate in department meetings.
  • Other duties as assigned by management.


MINIMUM JOB QUALIFICATIONS:

  • A proven history of scheduling appointments.
  • Superb communications skills, both verbal and written.
  • Excellent follow-up skills with the ability to instantly build rapport with clients.
  • Able to take verbal direction, and execute promptly.
  • Must be a team player and work well with others.
  • Must be able to multitask, and be adaptable to changing circumstances.
  • A professional demeanor and the ability to overcome objections without losing momentum.
  • Must be a quick learner; be self-disciplined with a "can do" attitude.
  • The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
  • Strong organizational skills and an attention to detail

When you work with Eastridge Workforce Solutions, you will work with a local team of recruiters that has extensive experience in customer service roles. Let us find your next opportunity!

Eastridge Workforce Solutions is an Equal Opportunity Employer.