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Documentation Specialist

Documentation Specialist

Job Overview
Job Order:JO000091330
Date Posted:May 13
Salary:$80,000.00/Year
Industry:Fashion - Apparel - Textile
Metro Area:
Start Date:May 27

A leader in men's activewear/apparel is looking for a Documentation Specialist/Technical Writer to help them transition to a new ERP system (SAP). This role will be pivotal in the implementation and documentation of new SOPs and best practices. Someone with a proven track-record of thinking through processes (how does point A affect point B), technical writing, and project management would be perfect or this role. Culture is key here as they have a startup mentality and are looking for some one who can wear many hats and be adaptable.

ROLES AND RESPONSIBILITIES:

Technical Writing/Documentation

  • Develop the structure for the process documentation initiative including; release process, standardized templates and documentation standards
  • Collaborate with department leaders to create, edit and maintain all policies, procedures and job aids
  • Document business processes using visual diagrams (i.e. flowcharts)
  • Create applicable process forms and develop training material to support documented processes

Project Management/Business Process Support

  • Collaborate with department leaders and various cross functional team members to gather all information to facilitate clearly articulated process documents
  • Set expectations for each key project milestone and then manage the business stakeholders and the project team to meet those expectations
  • Interview process participants to understand their role in the process and collect feedback
  • Analyze business processes to identify areas for improvement
  • Monitor, measure and providing feedback on process performance and implement audit component to ensure process in functioning as documented
  • Serve as a subject matter expert for all assigned processes and maintain a working knowledge of company policies and procedures
  • Provide post implementation support

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities):

  • Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
  • Advanced written and verbal communication skills
  • Ability to conceptualize, develop and implement new processes and improve existing processes
  • Strong organizational skills and the ability to prioritize multiple tasks
  • Comfortable enforcing project deadlines within all levels of the organization
  • Ability to manage various projects, multi-task and assign tasks when required
  • Ability to work independently and rapidly adapt and respond to priority changes based on business needs
  • Ability to maintain professional customer relations and to deal responsively with management and peers

EDUCATION AND EXPERIENCE:

  • Bachelor’s Degree
  • 3-5 years of experience in technical writing, documentation support or process focused role
  • Lean/Six Sigma Certification preferred
  • Project Management experience preferred

Eastridge Workforce Solutions in an equal opportunity employer.

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Please email resumes to directhireoc@eastridge.com