Part Time Customer Service Rep

Part Time Customer Service Rep

Job Overview
Job Order:JO000091320
Date Posted:May 13
Industry:Medical Equipment
Metro Area:
Start Date:May 27

A global medical device leader, founded in Germany in 2001, is looking to bring on a part time Customer Service Rep to assist in their CS department at their Irvine location. This company develops and markets complete systems (medical instruments/devices) and implants for endoscopic minimally invasive spinal surgery. All of their products are manufactured and assembled in Germany…Irvine is strictly where they distribute their products. They are a very young and dynamic company, they have a ‘startup’ mentality. No cubicles, open floor, anyone can knock on the CEO’s door at any time.


  • $30 - $35/HR
  • Liaison between field reps and everyone else in office
  • Assisting in cross-functional projects (accounting and logistics teams)
  • Order and consignment tracking (rental and trial return dates and negotiations)
  • 7AM-1PM (some flexibility)
  • CULTURE! Extrovert, great speaker, field great connections, service minded, hands on, thinker (can see big picture and add valuable input)
  • ERP experience - nice to have
  • Med device, medical, automotive, aerospace industry would do well in this position due to SKU, LOT, and Serial number experience

Essential Job Duties & Responsibilities (but not limited to):

  • Track incoming product shipments and returns
  • Assist with Customer Complaints
  • Partner with the Logistics Department to track consignment products and inventory
  • Open and maintain customer accounts
  • Process and expedite quotes, sales orders, and invoices
  • Answer and manage/resolve incoming phone calls, emails and forward as required.
  • Run daily reports and update spreadsheets with pertinent information
  • Adhere to operational procedures for optimum efficiency and quality output
  • Maintain accurate office filing
  • Maintain a positive, empathetic and professional attitude at all times
  • Perform other tasks or projects as assigned by Supervisor

Key Skills & Qualifications (but not limited to):

  • Minimum 6 months experience as Customer Service Representative or similar Administrative role
  • Proficiency in MS Office and Excel for creating simple reports
  • Excellent verbal and written communication skill, organizational and time management skills
  • Analytical abilities for and adept at problem-solving
  • Ability to multitask, meet deadlines, in a high-pressure environment.
  • Position also requires accuracy, flexibility, reliability, confidentiality and teamwork
  • QuickBooks and ERP system experience preferred but not mandatory

Eastridge Workforce Solutions in an equal opportunity employer.


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