Lead Customer Service Rep

Lead Customer Service Rep

Job Overview
Job Order:JO000087915
Date Posted:Mar 12
Metro Area:
Start Date:Mar 25

Eastridge is seeking a strong Bilingual Customer Service Representative Lead to work with a large client based in Sorrento Valley


Responsible for processing and managing customer orders and communicating status with dealers and sales team. Assists Supervisor when called upon to manage day to day activities, including distribution of workload. Works interactively with other departments in order to determine lead time in order meet and exceed customer expectations


  • Understanding of order entry process and policies and troubleshoots orders to resolve issues
  • Obtain product availability information for dealers from purchasing / planning.
  • Assist with part number determination, pricing, availability, discount level, tracking, freight quotes and other necessary information.
  • Review orders to ensure accuracy, resolve discrepancies and communicate internally as appropriate
  • Review Open Order Report and adjust orders as necessary for partial shipments, warehouse discrepancies, lead time adjustments and contact dealer with updated information.
  • Coordinate orders according to warehouse availability and schedule.
  • Create / analyze reports as necessary.
  • Answer calls and inquiries from dealers and Sales Team.
  • Provide phone coverage and invoicing back up for Administrative Assistant as needed.
  • Work with Marketing Department to formulate details of future programs and, communicate programs with the Customer Service team.
  • Assist Supervisor with troubleshooting of orders.
  • Distribute workload to the team as necessary.
  • Assist Supervisor with training of others on the Customer Service team.


Education/Experience: Associate’s Degree (A.A.) from a two-year college in a related field; 5-7 years of relevant work experience or equivalent combination of education and experience.

Required Skills:

  • Bilingual, Spanish and English with ability to read, write and speak in a professional business manner.
  • Experience working with customs brokers and freight forwarders.
  • Understanding of Order Entry Process and policies.
  • Ability to use various computer programs including but not limited to: Microsoft Office, Excel and ERP software.
  • Ability to work well with others.
  • Is able to work independently with little or no supervision.
  • Flexible and willing to take on a variety of tasks while seeking to expand knowledge through training.

When you work with Eastridge Workforce Solutions, you will work with a local team of recruiters that has extensive experience in customer service roles. Let us find your next opportunity!

Eastridge Workforce Solutions is an Equal Opportunity Employer.


Please email resume to​