Customer Service Rep ll

Customer Service Rep ll

Job Overview
Job Order:JO000087906
Date Posted:Mar 12
Metro Area:
Start Date:Apr 1

Eastridge is seeking a strong Customer Service Representative II to work with a large client based in Sorrento Valley,


Responsible for processing and managing customer orders and communicating status with dealers and sales team. Works interactively with other departments in order to determine lead time in order meet and exceed customer expectations


  • Process dealer orders, Credit / Debit Memos, Price Quotes utilizing SAP. Coordinate escalations and expedited requests as necessary.
  • Understanding of order entry process and policies and troubleshoots orders to resolve issues.
  • Obtain product availability information for dealers from purchasing / planning.
  • Assist with part number determination, pricing, availability, discount level, tracking, freight quotes and other necessary information.
  • Expedite and track orders for dealers by working with various warehouse and scheduling personnel
  • Assist dealers in placing orders and following through order completion.
  • Maintain and update dealer account information as needed.
  • Review orders to ensure accuracy, resolve discrepancies and communicate internally as appropriate
  • Review Open Order Report and adjust orders as necessary for partial shipments, warehouse discrepancies, lead time adjustments and contact dealer with updated information.Coordinate orders according to warehouse availability and schedule.
  • Create / analyze reports as necessary.
  • Answer calls and inquiries from dealers and Sales Team.
  • Provide phone coverage and invoicing back up for Administrative Assistant as needed.
  • Process warranty replacement claims.
  • Provide Administrative support as needed.
  • Prepare and provide customs documentation for Export / Intercompany orders including commercial invoices.


Education/Experience: Associate’s Degree (A.A.) from a two-year college in a related field; 5-7 years of relevant work experience or equivalent combination of education and experience.


  • Experience working with customs brokers and freight forwarders.
  • Understanding of Order Entry Process and policies
  • .Ability to use various computer programs including but not limited to: Microsoft Office, Excel and ERP software.
  • Ability to work well with others. Is able to work independently with little or no supervision.
  • Flexible and willing to take on a variety of tasks while seeking to expand knowledge through training.

When you work with Eastridge Workforce Solutions, you will work with a local team of recruiters that has extensive experience in customer service roles. Let us find your next opportunity!

Eastridge Workforce Solutions is an Equal Opportunity Employer.


Please email resume to​