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Bilingual Product Support

Bilingual Product Support

Job Overview
Job Order:JO000087798
Date Posted:Mar 8
Salary:
Industry:Information Technology
Metro Area:
Start Date:Apr 1

We are currently seeking 5 Bilingual Product Support Specialists to join a growing tech company located in Las Vegas. This role will be responsible for creating customer loyalty and satisfaction through one contact resolution.

Pay is $21/hr with limitless opportunities for growth! Additional pay increase available for fluency in Spanish!

Responsibilities for the Bilingual Product Support Specialist Include:

  • Supporting client, carrier, and sales team by providing phone, chat, and email assistance relating to device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting.
  • Supporting carrier demo and product trial programs
  • Coordinating with all departments in the management of the return/exchange process for company devices and accessories from case origin to completion, including communication to the customer.
  • Customer feedback and follow-through

Qualifications of the Bilingual Product Support Specialist include:

  • Must be fluent in Spanish
  • Minimum of two or more years of customer service experience (experience in a call center environment is preferred)
  • At least intermediate level Excel skills including creation of pivot tables and reports
  • Internet savvy and accustomed to the use of automated systems
  • Able to work varying shifts, including weekends and holidays (Pay increase offered for overnight shifts! )

Some of the amazing benefits offered include: Health/Dental/Vision benefits, creative and unique office environment with game room and relaxation room for those stressful day, free breakfast and lunch provided by company once a week, unlimited beverages and snacks, and last, but not least, fun internal competitions that offer prizes such as Gift Cards and extra Vacation Days!

We are looking to hire 5 candidates this month so APPLY TODAY for consideration!

Eastridge Workforce Solutions is an Equal Opportunity Employer

Please email resumes to tech.vegas@eastridge.com

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