Customer Relationship Manager

Customer Relationship Manager

Job Overview
Job Order:JO000086967
Date Posted:Feb 22
Industry:Airline - Aviation
Metro Area:
Start Date:Mar 22

Purpose & Summary

To create and retain customer loyalty and preference by establishing rapport with the customer, administering customer-focused programs, overseeing the resolution of customer concerns and facilitating the delivery of goods or services to the customer.

The CRM liaises between customers and cross-functional internal teams in a fast-paced global work environment to ensure the timely and successful delivery of products and services according to customer needs. S/he builds and maintains strong, long-lasting customer relationships with a portfolio of assigned customers; develops a trusted advisor relationship with key customer stakeholders and decision-makers; and listens to understand the customer’s environment, influences, and challenges. S/he addresses customer inquiries and facilitates the timely and effective resolution of customer concerns and disputes and communicates clearly the progress of ongoing initiatives and outstanding issues to internal and external stakeholders through to resolution. S/he identifies opportunities to improve customer relationships and grow business and collaborates with sales, purchasing, product management and other internal teams to ensure growth attainment, quality, service, sales, profitability and other business objectives are successfully met. S/he performs other tasks and projects as required to meet customer and organizational needs. Note: Level 2 CRMs will generally have a moderate volume of assigned accounts compared to other associates and will be able to perform all of the job functions described above with a strong degree of independence and competence. In general, the level designation for this position will be assigned based on a variety of factors which may include one or more of the following considerations: prior work experience, training and education; length of service; or the nature and complexity of primary work assignments.


Reliable, friendly, trustworthy, and professional team player, driven to provide outstanding service to customers.
Detail oriented with strong organization and time management skills. Must be self-motivated and able to proactively manage time to meet deadlines and commitments.
Strong oral, written and interpersonal communication skills sufficient to write business correspondence and to converse professionally with customers, vendors, and internal personnel.
Proactive and resourceful with effective problem solving skills, including high emotional intelligence to manage stress and diffuse difficult situations.
2-3 years of experience providing professional business-to business customer service, account management, sales or similar, related work experience.
High volume parts distribution and/or aerospace industry experience preferred, but not required. ·
A high school diploma or equivalent.
Bachelor’s or Associates level degree or additional college courses or other professional training in Business preferred.
Advanced keyboarding and data entry skills.
Computer and internet savvy, including basic proficiency with Microsoft Outlook and the Microsoft Office Suite Word, Excel, PowerPoint, Publisher and one or more standard ERP programs.
Professional exposure and proficiency with a CRM application such as SalesForce preferred, but not required.

Physical Requirements

Typical physical abilities required of an administrative/office role such as sitting for extended periods of time at a computer workstation; using hands and motor skills on a frequent basis for functions such as keyboard data entry input; clear vision to read and interpret documents, reports, and information on a computer screen, etc.


Applicants must successfully pass a pre-employment background check and drug screen as a condition of any offer of employment to ensure compliance with Drug Free Workplace policies

Eastridge Workforce Solutions is an Equal Opportunity Employer


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