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Video Game CSR

Video Game CSR

Job Overview
Job Order:JO000086468
Date Posted:Apr 2
Salary:$14.00/Hour
Industry:Retail
Metro Area:
Start Date:Apr 29


SUMMARY

Our client's customer support team is seeking a customer support agent who will bring strong customer service skills and a positive attitude to their team. They are especially interested in avid gamers and video game enthusiasts. As a customer support agent, you will be the first point of contact for customers, and will be a critical brand ambassador for their North American customer base.

Your role

Assist customers through phone, live chat and e-mail with account management, billing issues, and basic site and application navigation
Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives
Keep up to date with policies, procedures and events surrounding the titles being supported.
Assist customers with software functionality and troubleshooting of system configurations and network settings
Give accurate and real-time responses to customer inquiries
Input accurate and detailed contact logs into proprietary CRM tools

Qualifications:

Experience using Windows Operating Systems and MS Office
Excellent typing, 40 WPM minimum, phone, and computer navigation skills
Knowledge and passion for video games, especially MMO is preferred!
Good comprehension and documentation skills
Ability to maintain poise and a professional attitude during periods of high call volume
A positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our customers or our team
Ability to communicate effectively and professionally with others, from customers to coworkers
Strong time management skills to ensure productivity is in alignment with department standards
One or more years of experience in customer service is preferred
Hours: This is a 24/7 Operation.

*** YOU MUST HAVE FULL AVAILABILITY TO APPLY ***

Eastridge Workforce Solutions is an Equal Opportunity Employer