Desktop Support Engineer

Desktop Support Engineer

Job Overview
Job Order:JO000086099
Date Posted:Feb 12
Industry:Information Technology
Metro Area:
Start Date:Mar 4

Our client, a leader in the financial services industry, located in the heart of San Francisco, is seeking a Senior Desktop Support Engineer to assist with several key IT projects.

This will be a 6-12 month contract assignment with possible extension.

Desktop Engineer Tasks

  • Troubleshoot software and hardware issues: troubleshooting issues reported by the end user. Can be software related, such as identifying malware, or can be related to malfunctioning hardware. Requires an extensive knowledge of popular operating systems and software.
  • Develop and Implement a software update schedule: This involves using patch management and software distribution tools to ensure software updates are implemented network-wide in a timely manner. This can mean updating hundreds of computers on the in-house network.
  • Network security: responsible for creating an image that contains security updates and applying said image to all hard drives on the network.
  • Communicate with users to identify issues and explain solutions: identifies problems and communicates solutions in layman’s terms.
  • Will be working with 5-7 colleagues local to SF and 8-10 additional colleagues overseas
  • Correct hardware problems with laptops, desktops and other computing equipment.
  • Troubleshoot and maintain standard software configurations.
  • Perform support services to employees with technical problems an IT issues.
  • Assist in development of IT and infrastructure projects.
  • Built new end user workstations and assist with OS upgrades.
  • Manage returns on warranted systems and parts.
  • Working on projects, handling escalated service desk support requests, providing executive support, maintaining the back-office systems, and supporting the end users who use them.
  • Resolve issues escalated from end users and staff
  • End user support for: Office 365, Windows, Mac, security incidents, and software installations
  • Provide end user executive support to the leadership team
  • Managing workload queue in the ticketing system, including VPN/wireless access, new hire and termination completion, printers, network shares
  • Desktop and laptop compliance and security remediation, desktop imaging, desktop/laptop patching and anti-virus
  • Automation and/or elimination of recurring incidents and requests
  • Handle asset management, mobile device management, and security

Typical Requirements for Tier 2-3:

  • 5+ years supporting Windows, Linux and Mac OS Environments
  • 3+ years of Windows server administration
  • 2+ years’ experience in mobile device management
  • 2+ years’ experience of wireless and VPN (networking technologies and solutions)
  • 3+ years in a corporate end user support environment
  • Strong working knowledge of anti-virus tools and implementation and management of those tools
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • BS in Computer Science or relevant field

Additional core skills:

  • Basic knowledge of network troubleshooting Ethernet and IP configuration
  • Proficiency in Microsoft support tools, such as DNS, storage and networking
  • Proficiency in Microsoft Office
  • Strong verbal communication skills

Eastridge Workforce Solutions is an equal opportunity employer. Eastridge will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Please email resumes to :