Billing Account Representative

Billing Account Representative

Job Overview
Job Order:JO000086015
Date Posted:Feb 14
Industry:Healthcare - Health Services
Metro Area:
Start Date:Feb 18

Eastridge Workforce Solutions is currently seeking a Billing Account Rep.


Within the Patient Billing department, the Billing Account Representative is responsible for handling inbound customer calls related to unpaid claims, outstanding balances, and related reimbursement topics. The position supports other Patient Billing functions through fundamental understanding and ability to articulate insurance processing, payor medical policy, and patient payment obligations according to the patient’s individual insurance.

Essential Duties and Responsibilities:

  • Answer incoming calls and electronic mail regarding insurance inquiries.
  • Demonstrate excellent interpersonal and customer service skills on the phone.
  • Medical billing skills and knowledge sufficient to interpret medical policy, explanation of benefit (EOB), and similar insurance documentation for the purposes of providing Dexcom patient’s with a practical explanation of their claim status and/or adjudication rationale.
  • Ability to problem solve, particularly when confronted with a difficult and/or complex patient account.

Preferred Qualifications:

  • Minimum one-year of related experience and/or training preferred

Education Requirements:

High school diploma or general education degree (GED) required

Eastridge is an Equal Opportunity Employer!


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