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Systems Support Technician I

Systems Support Technician I

Job Overview
Job Order:JO000082945
Date Posted:Nov 20
Salary:N/A
Industry:Healthcare - Health Services
Metro Area:
Start Date:Dec 3

Eastridge Workforce Solutions is currently seeking a Systems Support Technician I. The primary purpose of this position is to provide technical support to ASH staff and to provide the most efficient and effective resolution.

Responsibilities:

  • 85% Receives and responds to end user requests regarding Information systems hardware and software in a professional and courteous manner.

  • Acts as front line contact within organization for technical questions regarding PC hardware and software.
  • Performs phone and/or direct contact support to resolve end user issues.
  • Maintains consistent software configurations on all PCs.
  • Installs and maintains end-user equipment making every reasonable effort to ensure customer satisfaction, comfort, and safety.Performs routine system maintenance on all PC equipment and peripherals.
  • Makes minor repairs to computer equipment. With management approval, disposes of inoperable equipment in a secure manner.
  • Maintains hardware and software inventory.
  • Assists with network maintenance, upgrades, and services.

    5% Prepares and submits written progress reports, spreadsheets, timelines and other written documentation as directed by supervisor.

    5% Attends team, departmental, and staff meetings to discuss issues and foster teamwork.

Requirements:

  • Knowledge of PC hardware repair, Windows 7/8, Outlook, HP printers and supporting remote access.
  • Familiarity of Windows Networking and Active Directory.
  • Excellent troubleshooting skills.
  • Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
  • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
  • Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
  • Ability to effectively organize, prioritize, multi-task and manage time.
  • Demonstrated accuracy and productivity in a changing environment with constant interruptions.
  • Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
  • Ability to exercise strict confidentiality in all matters

Education/Training/Experience/Licenses

  • High school diploma required.
  • MCP certification preferred.
  • Minimum 1 year experience in a technical support role in a windows network environment.
  • Valid driver’s license with good driving record.
  • Availability of automobile for on the job use and proof of insurance


Eastridge is an Equal Opportunity Employer!