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Practitioner Relations Represe

Practitioner Relations Represe

Job Overview
Job Order:JO000082935
Date Posted:Nov 20
Salary:$14.50/Week
Industry:Healthcare - Health Services
Metro Area:
Start Date:Dec 3

Eastridge Workforce Solutions is currently seeking candidates to make outbound calls and survey and educate contracted practitioners to ensure compliance is met efficiently and effectively and to deliver high quality customer service

Responsibilities:

  • 95% Outreach, survey and educate contracted practitioners to ensure compliance is met.

  • Outreach to at least 75% of practitioner network by making secret shopper outbound calls and practitioners who we are unable to locate to meet regulatory requirements.

  • Provider screening and data entry for new Medi-Cal/Medicaid regulatory requirements.Handles incoming calls regarding secret shopper survey and provider directory validation, and follow up with response and tracked into database and/or spreadsheets.Prepare survey data reports with tracked responses for auditing purposes.
  • Outreach to a list of providers to validate directory listing data to for NCQA auditing to ensure regulatory requirements are met for the network.
  • Ability to effectively organize, prioritize, multi-task and manage time.
  • Demonstrated accuracy and productivity in a changing environment with constant interruptions.
  • Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.

Requirements:

  • Associate’s degree or equivalent preferred. If equivalent experience, high school diploma required.
  • Minimum two years of progressive experience performing customer service duties.
  • Specialty health care or health care experience preferred.
  • Proficient in MS Office with experience in word processing and spreadsheet applications.


Eastridge is an Equal Opportunity Employer!