Mobile Expert

Mobile Expert

Job Overview
Job Order:JO000088081
Date Posted:Mar 14
Metro Area:
Start Date:Mar 14

Enjoy is the next generation of the retail store. We pride ourselves on delivering a new kind of buying experience and our friendly Customer Service Representative bring the best of the store directly to you. We offer same-day delivery for today’s premiere mobile devices with additional help and setup. Best of all... it’s free!

About the Role:

Our Customer Service Representatives are the heart of Enjoy. As an Expert, you’ll deliver personalized experiences and solutions. We are looking for people who are passionate about customer service and want to grow with us. This is an opportunity to help invent what mobile retail is all about.

Experts are non-exempt employees who are compensated with competitive pay and attractive employee benefits.

Customer Service Representative Duties & Responsibilities:

  • Meet or exceed customer satisfaction and sales objectives while offering personalized solutions in each visit
  • Enrich and improve customers’ lives by offering personalized solutions in every experience
  • Develop deep connections with your fellow teammates in market and HQ
  • Develop, maintain, and communicate strong, up-to-date knowledge of our partner’s products, accessories, pricing plans, and service features
  • Communicate with customers by phone and in-person to establish clear goals and expectations for each experience
  • Identify successes, opportunities, obstacles, and provide feedback on a regular basis
  • Participate in daily team meetings
  • Organize tasks in line with company priorities and complete them efficiently and on time
  • Exposure to dogs or other animals
  • Deliver product to customers at their location (home, business, coffee shop, etc)
  • Drive company vehicle in a safe and responsible manner while working and traveling in inclement weather

About the Customer Service Representative Role:

  • Obsessed with providing the best customer experience
  • Thrives in a fast-paced work environment where you are constantly on the go
  • Works well under pressure
  • Respects and promotes Diversity & Inclusion in the workplace
  • Conveys messages and ideas concisely & effectively with professionalism
  • Establishes rapport with others and cultivates relationships easily

Customer Service Representative Qualifications:

  • Ability to travel for the first two weeks of onboarding and training
  • Ability to work 10-hour shifts, possible overtime, evenings, weekends, and some holidays
  • Valid driver's license and satisfactory driving record with at least 1 year of driving experience
  • Must be comfortable with driving for long periods of time
  • Ability to safely lift up to 50 lbs and stand for long durations
  • Must be at least 21 years of age
  • Impeccable attendance, punctuality, and time management

Schedule Type: 4/10

Pay Rate: $15.75

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