Bilingual Tech Support

Bilingual Tech Support

Job Overview
Job Order:JO000084534
Date Posted:Jan 3
Industry:Information Technology
Metro Area:
Start Date:Feb 11

We are currently seeking 4 Bilingual Tech Support Specialists to join a growing tech company located in Las Vegas. This role will be responsible for creating customer loyalty and satisfaction through your superb troubleshooting and problem solving skills. You will support both the software application and the devices, IOX, and other hardware.

Pay is $24/hr with limitless opportunities for growth! Additional pay increase available for fluency in Spanish!

Responsibilities for the Tech Support Specialist Include:

  • Supporting client, carrier, and sales team by providing phone, chat, and email assistance relating to device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting.
  • Identifying and assessing customers’ needs to achieve satisfaction. This includes diagnosing and resolving technical hardware and software issues involving connectivity, installation and software inquiries.
  • Continuous learning and improvement to become subject matter experts of company's products - including testing and configuring hardware and software.
  • Utilize enhanced Excel functions, including pivot tables, graphs, and Vlookup function.

Qualifications of the Product Support Specialist include:

  • Candidate must be fluent in Spanish
  • At least two years of technical support experience. At least two years in a customer service role
  • Intermediate level Excel skills, including creation of pivot tables and reports
  • Working knowledge of Python, SQL, C# or JavaScript a great plus
  • Basic understanding of how SaaS integrations work and experience troubleshooting in a SaaS environment a great plus
  • Able to work varying shifts, including weekends and holidays (Pay increase offered for overnight shifts! )

Some of the amazing benefits offered include: Health/Dental/Vision benefits, creative and unique office environment with game room and relaxation room for those stressful day, free breakfast and lunch provided by company once a week, unlimited beverages and snacks, and last, but not least, fun internal competitions that offer prizes such as Gift Cards and extra Vacation Days!

We are looking to hire 4 candidates this month so APPLY TODAY for consideration!

Eastridge Workforce Solutions is an Equal Opportunity Employer