Bilingual Product Support

Bilingual Product Support

Job Overview
Job Order:JO000084533
Date Posted:Jan 3
Industry:Information Technology
Metro Area:
Start Date:Feb 11

We are currently seeking 10 Bilingual Product Support Specialists to join a growing tech company located in Las Vegas. This role will be responsible for creating customer loyalty and satisfaction through one contact resolution.

Pay is $20/hr with limitless opportunities for growth! Additional pay increase available for fluency in Spanish!

Responsibilities for the Bilingual Product Support Specialist Include:

  • Supporting client, carrier, and sales team by providing phone, chat, and email assistance relating to device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting.
  • Supporting carrier demo and product trial programs
  • Coordinating with all departments in the management of the return/exchange process for company devices and accessories from case origin to completion, including communication to the customer.
  • Customer feedback and follow-through

Qualifications of the Bilingual Product Support Specialist include:

  • Must be fluent in Spanish
  • Minimum of two or more years of customer service experience (experience in a call center environment is preferred)
  • At least intermediate level Excel skills including creation of pivot tables and reports
  • Internet savvy and accustomed to the use of automated systems
  • Able to work varying shifts, including weekends and holidays (Pay increase offered for overnight shifts! )

Some of the amazing benefits offered include: Health/Dental/Vision benefits, creative and unique office environment with game room and relaxation room for those stressful day, free breakfast and lunch provided by company once a week, unlimited beverages and snacks, and last, but not least, fun internal competitions that offer prizes such as Gift Cards and extra Vacation Days!

We are looking to hire 10 candidates this month so APPLY TODAY for consideration!

Eastridge Workforce Solutions is an Equal Opportunity Employer