Apply
Bilingual Member Advocate

Bilingual Member Advocate

Job Overview
Job Order:JO000078216
Date Posted:Nov 20
Salary:N/A
Industry:Automotive - Motor Vehicles - Parts
Metro Area:
Start Date:Sep 24

Eastridge Workforce Solutions has been engaged by an industry leading company that is seeking a Bilingual Member Advocate. Member Advocate will interact with Sales Managers, General Mangers and Principals of new car dealerships in a business setting. Member Advocate must demonstrate the ability to remain calm while handling stressful phone calls. Member Advocate will analyze a situation, develop potential resolutions, communicate them clearly over the phone and encourage positive resolution. Strong outbound email skills are desired.

Responsibilities:

• 70-90% Member Advocate resolves open issues averaging 7-9 days to complete Price verifications
• Counseling dealers on process and price
• Educating members on benefits of using CAP or private label
• Proactively call our new dealers, welcome, review process, benefits of participating on CAP and private label clients
• 5-10% Make intro call /contacting members within 24 hours
• l 0-20% Other duties as assigned
• 0-5% Training Seminars or Education
• l 00% Dependable Attendance- is a must

Skill-Set:

-Reading comprehension- provide accurate responses regarding questions concerning written in the member's record. Reading comprehension is dependent on accurate reading ability, reasoning skills, attention and memory.


-Listening- hearing attentively; shows by a range of verbal and non-verbal signals that the information being received is understood. Able to sense, interpret, evaluate, and respond.


-Reading the situation- picking up when the situation has changed or nuances be able to and know when to change course of action.


-Writing- Expresses ideas effectively and conveys information appropriately and accurately. The who, what, where, when, why or how and date. Documenting members and dealer's feedback in the member's record.


-Attention to Detail- Accomplishes tasks through a concern for all areas involved, no matter how small.

Eastridge is an Equal Opportunity Employer!